Privacy Policy
Last Updated: September 2025
Our Commitment to Privacy
Summitlaions is committed to protecting the privacy and personal data of our website visitors and accommodation residents. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website or services.
We are located in Singapore and operate in accordance with Singapore's Personal Data Protection Act (PDPA) and other applicable privacy regulations. This policy covers our website and all related services provided by Summitlaions.
By using our website or services, you consent to the collection and use of your personal information as described in this policy. If you do not agree with our practices, please do not use our services.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Inquiry Details: Messages sent through contact forms, accommodation preferences, special requirements
- Booking Information: Identification documents, emergency contacts, payment information (for residents)
- Communication Data: Records of correspondence, feedback, and support interactions
Information Collected Automatically
When you visit our website, we automatically collect:
- Usage Data: IP address, browser type, operating system, pages visited, time spent on site
- Cookie Data: Information stored through cookies and similar technologies
- Analytics Data: Website performance metrics, user behavior patterns, referral sources
Information from Third Parties
We may receive information from:
- Business Partners: Referral agencies, corporate housing coordinators, relocation services
- Social Media: Information from social media platforms when you interact with our content
- Verification Services: Identity verification and background check providers (for residents)
How We Use Your Information
Service Delivery
- • Process accommodation inquiries and bookings
- • Provide customer support and respond to requests
- • Manage resident services and facility access
- • Process payments and maintain financial records
Communication
- • Send service updates and important notifications
- • Provide information about our services and facilities
- • Send marketing communications (with your consent)
- • Respond to feedback and improve our services
Legal and Security
- • Comply with legal obligations and regulatory requirements
- • Prevent fraud and ensure security of our services
- • Conduct background checks for resident safety
- • Resolve disputes and enforce our terms of service
Legal Basis for Processing
We process your data based on: consent (for marketing communications), contract performance (to provide services), legitimate interest (for business operations), and legal obligation (for compliance requirements).
How We Protect Your Data
Security Measures
- Encryption: All data transmission uses SSL/TLS encryption protocols
- Secure Storage: Data stored on secure servers with access controls and monitoring
- Access Control: Limited access to personal data on need-to-know basis only
- Regular Audits: Security assessments and vulnerability testing conducted regularly
Data Retention
We retain your personal data for the following periods:
- • Contact form submissions: 3 years from submission date
- • Resident records: 5 years after end of accommodation period
- • Financial records: 7 years as required by Singapore law
- • Marketing data: Until consent is withdrawn or contact becomes inactive
Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify affected individuals within 72 hours of discovery and take immediate steps to contain the breach and prevent further unauthorized access.
Your Privacy Rights
Right to Access
Request copies of your personal data and information about how it's being processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data when there's no compelling reason for continued processing.
Right to Portability
Receive your personal data in a structured, commonly used format for transfer to another service.
Right to Object
Object to processing of your personal data for direct marketing or other legitimate interests.
Right to Withdraw Consent
Withdraw consent for processing where consent was the legal basis for processing.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may ask for verification of your identity to protect your personal data.
Privacy Contact: [email protected]
Phone: +65 6487 9213
Address: 100 Cecil Street, #20-00, Singapore 069532
Data Sharing and Third Parties
When We Share Your Data
We may share your personal information in the following circumstances:
- Service Providers: Third-party vendors who help us provide services (cleaning, maintenance, IT support)
- Payment Processors: To process payments and prevent fraud
- Legal Requirements: When required by law, regulation, or court order
- Safety and Security: To protect rights, property, or safety of Summitlaions, residents, or others
Third-Party Services
We use the following third-party services that may process your data:
- • Google Analytics: Website analytics and performance monitoring
- • Email Service Providers: For sending communications and newsletters
- • Cloud Storage: Secure data backup and storage services
- • Customer Support: Live chat and support ticket management systems
International Transfers
Your data may be transferred to and processed in countries outside Singapore. When we transfer data internationally, we ensure appropriate safeguards are in place through adequacy decisions, standard contractual clauses, or other legally recognized transfer mechanisms.
Contact Us and Complaints
Privacy Contact Information
If you have questions about this privacy policy or how we handle your personal data, please contact us:
Privacy Officer Email: [email protected]
General Inquiries: [email protected]
Phone: +65 6487 9213
Address: 100 Cecil Street, #20-00, Singapore 069532
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM SGT
Filing a Complaint
If you believe we have not handled your personal data properly, you have the right to file a complaint with:
Personal Data Protection Commission (PDPC) Singapore
Website: www.pdpc.gov.sg
Email: [email protected]
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your data.